Getting Started: How WhatsApp Link Rotator Works & Flow
Learn how a single campaign link automatically and evenly distributes customer chat clicks across your entire customer service team.
Guide Summary
WhatsApp Link Rotator allows you to use a single ad campaign URL to direct prospective buyers to multiple customer service WhatsApp numbers fairly, evenly, and without bottlenecks.
Step-by-Step Instructions
Understand the Redirection Flow
When a visitor clicks your campaign link from Facebook Ads, TikTok Ads, Google, or Instagram bio, the Rotator system checks CS availability, working hours, holiday schedules, and rotation rules before opening WhatsApp.
Clicks from FB Ads, TikTok, Google, or Bio Link
Check CS shifts, holiday leave, sticky cookies & ratio weights
Choose Your Traffic Distribution Method
You can select 3 distribution methods: Round Robin (sequential 1-2-3), Ratio/Weight (senior agents receive a larger share, e.g. 60:40), or Random.
Track Data & Monitor in Dashboard
Every routed click is immediately logged in the Analytics and Dashboard menus. You can inspect clicks per CS, visitor device types, and visitor geographic cities.
Frequently Asked Questions
How many WhatsApp CS numbers can I add?
Is the CS WhatsApp number safe from bans?
Still Have Questions?
Our support team is ready to help you configure your campaigns and operators.