Managing WhatsApp CS, Working Hours & Automatic Holiday Schedules
Complete guide to adding CS operators, setting +62 phone numbers, operational hours, temporary leaves, and chat weight ratios.
Guide Summary
The Admin Campaign menu is where you manage all customer service WhatsApp contacts. The system automatically detects whether an agent is active, off-shift, or on leave so no ad clicks are wasted.
Step-by-Step Instructions
Open Admin Campaign Menu & Add CS
Go to 'Admin Campaign' in the left sidebar, then click 'Tambah Admin'. Enter the CS full name or nickname and their active WhatsApp phone number.
Configure Days & Working Hours (Shifts)
Select active work days (Monday to Sunday) and specify shift hours (e.g. 08:00 - 17:00 WIB). Outside these hours, the system will not route visitors to this agent.
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Utilize Temporary Leave / Holiday Schedule
If an agent is on sick leave, vacation, or public holiday, simply set their leave date range in Holiday Schedule. The system will skip them automatically and resume routing once the leave period ends.
Set Weight Ratio & Daily Chat Limit
Set relative weights (e.g., CS A weight 2, CS B weight 1). You can also set a daily chat cap (e.g., 50 chats/day) to prevent agent burnout.
Frequently Asked Questions
What happens if all agents are currently off-duty?
Can one CS be assigned to multiple different campaigns?
Still Have Questions?
Our support team is ready to help you configure your campaigns and operators.