Dedicated CS Portal Guide & Audio Lead Notifications
Empower your CS agents with the mobile CS Portal, audio lead alarms, self-service shift status, and prospect queues.
Guide Summary
The CS Portal (/cs-portal) is a dedicated mobile interface for agents without needing the business owner's login. Agents can monitor incoming leads in real-time, toggle sound alarms, and manage their online/break status independently.
Step-by-Step Instructions
Share the CS Portal Link with Your Agents
Open 'Admin Campaign', click the portal link icon next to the CS name. Copy their unique portal URL and send it to your agent via WhatsApp.
Budi Santoso
+62 812-3456-7890 • Paket Bundling 3 Botol
Manage Self-Service Status (Online / Break / Offline)
On their portal, agents can toggle their status in 1 click. When taking lunch or a break, clicking 'Istirahat' temporarily reroutes incoming leads to active peers.
Enable Distinctive Audio Alert Sounds
Turn on the sound alert toggle in the CS Portal header. Whenever a prospect submits a lead form, the agent's phone or computer sounds an audible chime for rapid response.
Frequently Asked Questions
Can the CS Portal be installed to a smartphone home screen?
Still Have Questions?
Our support team is ready to help you configure your campaigns and operators.