Troubleshooting: Self-Service Solutions When WhatsApp Link Fails
Quick diagnostic guide if campaign links do not redirect to WhatsApp, open Fallback URLs, or encounter shift issues.
Guide Summary
If your campaign link appears not to redirect to WhatsApp, 95% of cases stem from off-duty operator shifts, active holiday leaves, or phone format mismatches. Follow this diagnostic checklist.
Step-by-Step Instructions
Check Operator Shifts & Leave Schedules
Open 'Admin Campaign' and verify that assigned CS operators are within their active operating hours today. Ensure 'Jadwal Libur' does not cover today's date.
Checklist Diagnostik Mandiri
Ensure WhatsApp Number Format Is Valid (+62)
Ensure agent phone numbers contain no spaces, hyphens, or duplicate country codes. Use standard formats like 08123456789 or 628123456789.
Check Campaign Active Toggle & Fallback URL
Ensure the 'Status Campaign' toggle is active (green). If all operators are offline, the system opens your Fallback URL. Make sure it points to a valid address.
Verify Custom Domain DNS Propagation
If using a custom domain, check 'Custom Domain' and ensure DNS status is green (Verified) with an active SSL certificate.
Frequently Asked Questions
Why does WhatsApp Web on desktop not open immediately?
What if I tried all steps and still experience issues?
Still Have Questions?
Our support team is ready to help you configure your campaigns and operators.